Skip to main content

Customer Care Charter

All members of the Original Richmond Business and Tourism Association have signed up to our 7-point Customer Care Charter:

  • Greet customers with a welcoming smile
  • Treat all customers the same and with respect
  • Offer good value and service
  • Deal fairly and honestly with all our customers
  • Fulfil our promises
  • Keep within our timescales, and if not possible, keep our customers informed
  • Aim to fulfil the needs of our customers, and if we cannot help, try to suggest alternatives

Look out for our members'  window stickers.